Skip to Content
2026 Training Calendar and Registration

For further questions, or if you would like to discuss on-site training options, please contact us today at APDtraining@protective.com.

F&I Essentials Sales Skills – Hone Your Skills for Ultimate Success

A 3.5 day training course!

Whether you're a seasoned F&I professional or new to the role, F&I Essentials Sales Skills is designed to sharpen your core competencies, reinforce the “why” behind each step of the process, and elevate your ability to close deals with confidence and credibility.


This course dives deep into the Anatomy of a Close, revisits proven techniques, and introduces fresh concepts like the Choice of Choosing—giving you new tools to influence outcomes and drive performance.


NOW using AI role-play simulations to refine your approach and consistently move customers toward a yes.


Increase your ability to react appropriately


-Be Prepared for a “No” and turn objections into opportunities

-Be knowledgeable and be able to respond to questions efficiently

-Quick thinking/problem-solving skills

-Emotional intelligence – staying calm, cool and collected instead of defensive

February 10-13, 2026
April 14-17, 2026
June 9-12, 2026
October 6-9, 2026

Protective Agent Certification (PAC)

How to Sell Protective is now 2 days. The class is focused specifically on product, key protective managers, and all our participation programs including the Protective Dealer Owned Warranty Company.

Protective Asset Protection delivers proven training programs designed to empower our agents to develop, retain and win new business. Our courses provide real-world tools, techniques, and tactics you need to excel. Our Protective Agent Certification (PAC) class provides a comprehensive, end-to end solution with all the knowledge and tools needed to successfully represent Protective in the marketplace. Taught by experienced Protective team members, this 2-day workshop will review all the Protective product offerings, technology options, program structures and business processes you will need to quickly build your book of Protective business.

February 17-18, 2026
September 22-23, 2026

Virtual Training – Introduction to F&I

We're proud to offer a highly successful virtual training class tailored for new F&I managers and those seeking a refresher. This course has consistently filled up month after month, with participants reporting increased confidence, improved performance, and real-world results. While not a replacement for face-to-face training, it delivers powerful insights and practical skills that make a measurable difference. Through interactive sessions, you'll connect with peers, share experiences, and learn collaboratively. Join our National Sales Trainer, Derwin Williams, during the first week of each month and take the next step in your professional journey with a program that's proven to deliver.
February 2-5, 2026
March 2-5, 2026
April 6-9, 2026
May 4-7, 2026
June 1-4, 2026
July 6-9, 2026
August 3-6, 2026
September 7-10, 2026
October 5-8, 2026
November 2-5, 2026

Webinar Series – Lunch and Learn

Join us on the 2nd Friday of each month for the Dynamic Finance Manager series: utilizing open-ended questions to increase profits, moving the mindset from pitching to educating and a refreshed look at closing techniques for ancillary products. Lunch and learn sessions will be at 1pm EST and under 30 minutes long.


Unable to join the live session? Like what you heard and want to share it? Recordings will be available on the Training Institute platform after the initial session.

January

 

Conversation not interrogation: how using fun, open-ended questions can save you time, increase your sales and improve customer satisfaction

Friday January 9th, 1pm EST
February

 

Menu Mindset: Changing the narrative from product pitch to customer education

 

 

Friday February 13th, 1pm EST
March

 

Ancillary focus: a refreshed look at the fixed vs. variable close and other objection handling techniques for increasing ancillary product sales

 

Friday March 13th, 1pm EST

Online Training Solutions

Protective’s online training solutions provide product knowledge and professional skills necessary to be successful in today’s F&I industry. Each course is designed to maximize content retention with engaging videos, study guides and certifications.