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Training Calendar and Registration

For further questions, or if you would like to discuss on-site training options, please contact us today at APDtraining@protective.com.

F&I Sales Skills: The Art of Choosing

F&I Sales Skills is a 2 1/2-day course instructed by seasoned and experienced sales trainers who provide real-world knowledge and practical skill building. This hands-on learning focuses on applying what was learned and interacting with peers. Class participants will practice interview tactics and menu presentations using video role play exercises and real-world scenarios while learning from other F&I professionals from around the country. This course is designed for professionals new to the role and seasoned professionals in need of a refresher. A variety of topics are included in this class including but not limited to:

F&I System the ART of Choosing: Closing the Sale

F&I Sales System, Menu Selling and Objection Handling/Closing the Sale Today

Learning Styles to Foster Trust and Build Rapport with Customers

Extended Service Contracts

GAP Coverage

Personalized Coaching

Mastering F&I

Orlando, FL

March 12-14, 2024

Automotive

 

Hyatt Regency Orlando International Airport
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9300 Jeff Fuqua Blvd.
Orlando, FL 32827
407-825-1234

F&I Sales Skills

Chicago, IL

June 11-13, 2024

Automotive

 

Sheraton Suites Chicago O’Hare
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6501 Mannheim Road
Rosemont, IL 60018
847-699-6300

Mastering F&I

Chicago, IL

July 16-18, 2024

Automotive

 

Sheraton Suites Chicago O’Hare
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6501 Mannheim Road
Rosemont, IL 60018
847-699-6300

Mastering F&I

Orlando, FL

September 10-12, 2024

Automotive

 

Hyatt Regency Orlando International Airport
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9300 Jeff Fuqua Blvd.
Orlando, FL 32827
407-825-1234

Protective Agent Certification (PAC)

How to Sell Protective is now 2 days. The class is focused specifically on product, key protective managers, and all our participation programs including the Protective Dealer Owned Warranty Company.

Protective Asset Protection delivers proven training programs designed to empower our agents to develop, retain and win new business. Our courses provide real-world tools, techniques, and tactics you need to excel. Our Protective Agent Certification (PAC) class provides a comprehensive, end-to end solution with all the knowledge and tools needed to successfully represent Protective in the marketplace. Taught by experienced Protective team members, this 2-day workshop will review all the Protective product offerings, technology options, program structures and business processes you will need to quickly build your book of Protective business.

St. Louis, MO

February 20-21, 2024

Le Méridien St. Louis Clayton      
7730 Bonhomme Ave.
St. Louis, MO 63105

Performance Webinar Series - Pathway to Success

The third Wednesday of every month, Protective will host a 30-minute session designed to introduce or reimagine ideas, processes, philosophies and psychologies that are currently being used by some of the most successful F&I managers in the country. Sessions will include 5-10 minutes for Q&A.

Setting the stage: How do you introduce your menu of options?

Webinar

Wednesday, July 19, 2023

Menu design and presentation

Webinar

Wednesday, August 16, 2023

The role of professional curiosity

Webinar

Wednesday, September 20, 2023

Guiding your customer from no to yes

Webinar

Wednesday, October 18, 2023

Building your best closes

Webinar

Wednesday, November 15, 2023

A-Z process review

Webinar

Wednesday, December 20, 2023

Motivation and Development

Webinar

Wednesday, January 17, 2024

Setting goals and priorities

Webinar

Wednesday, February 21, 2024

Building rapport

Webinar

Wednesday, March 20, 2024

Understanding Customer Needs

Webinar

Wednesday, April 17, 2024

Product knowledge & presentations

Webinar

Wednesday, May 15, 2024

Compliance & legal considerations

Webinar

Wednesday, June 19, 2024

Online Training Solutions

Protective’s online training solutions provide product knowledge and professional skills necessary to be successful in today’s F&I industry. Each course is designed to maximize content retention with engaging videos, study guides and certifications.